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hyperempty operates a 14-day return policy upon receipt of your order for orders placed online. To qualify for a full return, all items must be returned unworn, unharmed, unaltered, in their original packaging with tags still attached. 

Please note, hyperempty holds the right to refuse refunds if the merchandise returned does not meet its return policy requirements. Items that will not match hyperempty return policy will be not take into consideration and sent back to the customer at his own cost.

If an item is considered damaged or faulty, to be eligible for refund you will need to contact hyperempty within 48 hours of delivery with as much information and imagery as possible. Please email and be sure to include your name and order number for reference. 

The buyer is responsible for any return shipping costs. hyperempty is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. Please ship the return via a trackable method and hold onto a valid proof of postage until you receive your refund. For EU and International returns, please clearly mark your package and commercial invoice as ‘Returned Goods’ to avoid delays at Customs. 

hyperempty will process your return within 7 working days, please allow up to 14 days from the arrival of the items at the warehouse for refunds to show in your account.

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